FREQUENTLY ASKED QUESTIONS
Welcome to the JustForYouWatches.com help page. Here you will find answers to most frequently ask questions about your watch purchase.
SHIPPING QUESTIONS
- What shipping options does JustForYouWatches.com have?
JustForYouWatches.com ships all orders via UPS. We offer as a standard free 2nd business day (UPS Blue) or you can upgrade to Next business day (UPS Red).
- How soon will JustForYouWatches.com ship my order?
JustForYouWatches.com ships most orders on the same business day if the order is placed by 3:00pm Mountain Standard Time (MST). Multiple quantity orders, orders that require sizing, or orders that require address verification (such as alternate shipping addresses), may be delayed. If your order will have a delay of more than two business days, we will attempt to contact you.
- Does JustForYouWatches.com ship to International locations?
At this time JustForYouWatches.com only ships within the United States.
- Does JustForYouWatches.com ship to Puerto Rico or other U.S. territories?
Yes, JustForYouWatches.com can ship orders to most valid U.S. territories such as Puerto Rico and Guam. In these cases we ship via U.S. Postal Service Express Mail or UPS. There is an additional $15 fee for this service. Please allow 3 to 7 days for delivery.
- Does JustForYouWatches.com ship to APO or other foreign military addresses?
Yes, JustForYouWatches.com can ship orders to most valid U.S. military addresses such as APOs/FPOs. In these cases we ship via U.S. Postal Service Priority Mail. There is an additional $15 fee for this service. Please allow 7 to 10 days for delivery.
- Are JustForYouWatches.com shipments insured?
Yes, JustForYouWatches.com, at its own expense, insures all orders prior to shipping so there is no need to worry about lost or damaged shipments.
- Can JustForYouWatches.com have my order delivered on a Saturday or Sunday?
JustForYouWatches.com can ship your order on a Friday for a scheduled Saturday delivery. Simply choose this shipping option on the order form. Unfortunately there is no Sunday delivery available.
- Will I need to be present to receive the delivery?
No, on most orders we do not require a signature for the delivery. However, we highly recommend that you have a person available to sign and received the order. This helps avoid delayed deliveries or lost shipments. All orders over $700 require an adult signature.
PRODUCT QUESTIONS
- Are all JustForYouWatches.com watches real?
All watches sold from JustForYouWatches.com are 100% guaranteed to be authentic and genuine. We do not ever sell used, previously owned, replica, or imitation watches. All watches come in the original packaging with all original paperwork and factory serial numbers.
- Do all JustForYouWatches.com watches come with a warranty?
Yes, all watches sold from JustForYouWatches.com include a warranty:
- Do all JustForYouWatches.com watches come with a serial number?
Yes, all watches sold from JustForYouWatches.com include a factory serial number if applicable.
- What types of payment does JustForYouWatches.com take?
We accept all major credit cards, Pay Pal, and money orders. Purchases by money order will ship upon receipt of payment.
- Will JustForYouWatches.com size the watch before it is shipped?
We offer to adjust metal band or bracelet to requested size within original band length on most styles.
How it works:
If the watch you want to order has a re-sizable bracelet or metal band, you may ask us to adjust its size.
Please measure your wrist, using a soft ruler or measure tape.(add 0.25 to 0.5 Inch, depends how loose you like it.)
All removed band parts will be included and shipped with your watch.
In some cases we may need an extra day before shipping.
This service is available Only at the time you place this orders.
- How do I measure my wrist?
Measure your wrist using a soft ruler or measuring tape. Then add 0.25 to 0.5 Inch, depending on how loose he likes it.
- What if I need additional links for my watch?
Please contact us to see if additional links are available. Please include the model number of the watch and final size you will need the watch. There may be a charge for additional links. See the Sizing Information Page.
- What is JustForYouWatches.com return policy?
Please follow this link for our complete return policy.
- The watch I want is not listed on your web site, can you special order it for me?
No, all the watches that we carry are listed on our web site. If the brand or model is not listed, than we do not carry it.
AFTER THE ORDER IS COMPLETE
- The tracking number I received does not appear to be valid?
Often, we generate tracking numbers for order before your watch is physically shipped. Once the carrier picks up and scans your package, it will be trackable. This typically happens around 7 to 8 PM mountain standard time business days only.
- I just received my watch and I need to have it sized, what are my options?
We recommend that you take the watch to a local jewelry store that provides this service.
- I need to get the battery changed in my watch?
If the watch has a warranty through JustForYouWatches.com, please contact us and JustForYouWatches.com will change the battery for you. If the warranty is through the manufacturer, please consult the manufacturer and follow their guidelines for battery replacement.
- I would like to exchange my watch, what do I need to do?
You must obtain a return authorization. Please follow this link for our complete return policy and instructions for exchanging the watch.
- I would like to return my watch for a refund, what do I need to do?
You must obtain a return authorization. Please followthis link for our complete return policy and instructions for returning the watch.
- My watch appears to be defective, what should I do?
Please contact us and describe the issue with as much detail possible. Please include the watch model number and your order number.
- I have not received the watch I ordered?
Please contact us with your name, order number, and watch model and we will investigate your situation.
- My warranty is through JustForYouWatches.com, and I need the watch serviced?
Please contact us with your name, order number, and watch model and we will contact you with instructions for obtaining warranty service.
- How do I track my order after it is placed?
You will be emailed your tracking number.
- How is my credit card charged?
When you place your order a pre-authorization is taken on your credit card. This simply checks to make sure you provided a valid credit card number that it has the available balance to cover the cost of the watch you ordered. Only when your order actually ships do we charge your card
All watches sold from JustForYouWatches.com are 100% guaranteed to be authenticand genuine.
We do not ever sell used, previously owned, or imitation watches.
All brand names are registered trademarks of their respective holders.
